Refund policy
If you want a refund or credit on a Product you must make a claim to Support. We will assess claims on their merits, with regard to the digital nature of the goods and any preview or inspection that was available before purchase.
There is no obligation to provide a refund or credit for reasons including (but not limited to) if you:
- have changed your mind about a Product;
- bought a Product by mistake;
- do not have sufficient expertise to use the Product;
- ask for goodwill; or
- can no longer access a Product because it has been removed from the Site and/or due to the fact that your account on the Site was blocked (you are advised to download Products immediately upon purchase).
When a refund or credit has been assessed by us as due, this will be paid using the same manner of purchase (that is, if the Product was bought using Nexi3D USD Credits, the Buyer will be refunded in Nexi3D USD credits; if the Product was bought using a credit card via PayPal the Buyer will be refunded using that mechanism).
You acknowledge and agree that despite Nexi3D’s reasonable precautions, Products may be listed at an incorrect price or with incorrect information due to a typographical error or similar oversight. In these circumstances, Nexi3d reserves the right to cancel or reverse a transaction, even after your order has been confirmed and a payment has been processed. If a transaction is cancelled, Nexi3D will promptly arrange for any payment to be credited or refunded.